No-Shows & Last-Minute Cancellations


What do these violations mean?

Well, I know that patients can forget … and unexpected things can come up occasionally in life. That’s part of life, right? But when no-shows and last minute cancels are high for a private practice (over 5%), it usually means something else.

It’s a red flag.

It means that the performance of your staff, the quality of the treatment sessions, and the patient’s perception is low. I know that’s not what you want to hear but that’s the reality; that’s what the surveys show.

If you don’t know what your patient’s are thinking, you will constantly struggle with these revenue draining violations.

In order to reduce (and eventually eliminate) no-shows and last minute cancellations, you have to understand the mind of the patient. Identifying the things that make it easy for them to do the wrong thing is the first step to eliminating them.

Patients will no-show or cancel more when it’s easy for them to…

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James Ko

I believe... "It's not the strongest practices that survive and grow, nor the most intelligent, but the ones most adaptable to change." I'm a physical therapist, private practice owner, and founder of IndeFree Association. I like reading James Patterson, Nicholas Sparks, enjoy golfing and playing guitar. I love playing with Mac and Cozy! For over 15 years, I've helped thousands of practices grow and succeed. This is my dedication.

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